Question 1

How do the online packages work?

Accepted Answer

You pay online, then we do an onboarding call to map out your goal, your equipment and your schedule. You get a diet plan and a training program built for you, and we check in once a week to review progress and adjust.

Question 2

Do I need a gym for online coaching?

Accepted Answer

No. Your program is written around whatever you have access to — a full gym, a home setup, or just bodyweight and a pair of dumbbells.

Question 3

Where are you based, and who can join?

Accepted Answer

Jackie is based in Bloemfontein and all packages — in the gym and online — are for clients in and around Bloemfontein.

Question 4

How do I pay?

Accepted Answer

Everything goes through PayFast, South Africa's payment gateway. You can pay with a credit or debit card, instant EFT from your bank, SnapScan or Mobicred. Your card details are handled by PayFast and never stored on this site.

Question 5

Can I cancel a monthly package?

Accepted Answer

Yes. The month-to-month and lifestyle packages are rolling — you simply do not pay for the next month. The 12-week transformation and the 3-month once-off program are paid up front for the full block.